Refund policy

At Pridebaba, most items are made to order especially for you. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, or preference-based reasons unless required by law. Nothing in this policy excludes your rights under the Australian Consumer Law. If a product has a major fault, is not as described, is unsafe, or otherwise does not meet a consumer guarantee, you may be entitled to a repair, replacement, or refund.

1. Change of mind

As our products are printed on demand, we generally do not offer refunds, returns, or exchanges for:

• change of mind
• ordering the wrong size, colour, or style
• entering the wrong shipping address at checkout
• delays caused by shipping carriers after dispatch
• minor variations in print placement, colour, or garment feel that can occur in the normal production process

Please review the size chart, product details, and shipping information carefully before placing your order.

2. Faulty, damaged, or incorrect items

If your order arrives:

• damaged in transit
• with a manufacturing defect
• significantly different from the item description
• or you receive the wrong item

please contact us within 7 days of delivery at support@pridebaba.com with:

• your order number
• a short description of the issue
• clear photos showing the problem

We will assess the issue and, where appropriate, offer a replacement, store credit, or refund in line with applicable consumer law. Under Australian consumer guarantees, the remedy depends on whether the problem is major or minor.

3. Lost parcels

If tracking shows your order has not arrived within a reasonable time, contact us and we will work with the shipping carrier to investigate. Delivery estimates are not guaranteed, and delays can occur due to carrier congestion, customs, weather, or peak periods. Australia Post advises that delivery times are estimates and provides current calculators and estimators for domestic and international shipments.

If a parcel is confirmed as lost by the carrier, we may offer a replacement or refund after the carrier investigation is completed.

4. Incorrect address / unclaimed parcels

Customers are responsible for entering the correct shipping address at checkout. If an order is returned because the address was incorrect, incomplete, or unclaimed, we may offer reshipment once additional postage is paid. If the item cannot be reshipped, any refund may be limited to the product price only, excluding shipping and handling, to the extent permitted by law.

5. Return approval

Please do not send items back without contacting us first. Unapproved returns may not be accepted.

6. Refund processing time

If a refund is approved, it will be processed back to your original payment method. Processing times can vary depending on your payment provider.

7. Consumer rights

This policy operates alongside your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

8. Contact us

For refund or return enquiries, contact:
support@pridebaba.com